One scan.
​Impact across every level of your organization.

1 | For EXCO
  • Executive summary with long-term strategic CX objectives
  • End-to-end overview to break silos and innovate faster together
  • Insights to leverage available resources more efficiently and turn CX into revenue.​
​ 2 | For the leadership team
  • Success drivers, growth opportunities, and inspirational content to take CX to the next level.
  • Impact-driven action plan for implementing quick wins through concrete business requirements.
  • Aligned roadmap uniting business priorities and customer expectations
  • Deep understanding of customers' feelings, pains, and expectations.
3 | For everyone
  • In-depth benchmarked analysis comparing your online customer journey performance to key competitors and peers through hard facts and figures.
  • Objective score on all 860+ success drivers with high-level insights
  • Score breakdown and deep-dive on different customer journey phases.

Everything you need
to unlock real CX impact.
What you get
✔️ End-to-end scoring
✔️ Competition benchmark
✔️ Micro-interaction breakdown
✔️ Best-in-class examples
✔️ Clear action plan
✔️ Effort–impact prioritization
✔️ Executive summary
✔️ Team workshop & Q&A
What we deliver
​✔️ Dalton Score dashboard
✔️ PDF report (40–70 pages)
✔️ Prioritization roadmap
✔️ Fix-first recommendations
✔️ Competitor analysis
✔️ UX heat maps (optional)
✔️Offline journey mapping (optional)
✔️ Implementation sprint (optional)

Make Dalton
​Your Dalton.

​Dalton doesn’t just show you the problem.
It will fix it for you. In 4 possible ways.
Value
Dalton Core.
Dalton Pro.
Dalton Pro+
Score comparison with direct competitors and best-in-class performers.
✅
✅
✅
Overview of success drivers, pain points and inspirational examples.
 
✅
✅
Strengths and weaknesses translated into action list.
 
 
✅
Concrete guidance to implement action list.
 
 
✅
Long-term strategic objectives and short-term quick wins. 
 
 
✅
Yearly updates
​You change
The World Changes
​Dalton changes
You will adapt and change continuously to keep on catching your fast-changing clients.
Your competition and best in class will do so too.  
​We continuously upgrade Dalton based on data and changing insights and needs of our clients.
Dalton Studio.​
Custom track possible upon request.

​A custom track can include multiple journeys, mystery visits, expert calls, inside-out analysis through interviews, CX framework,
​CX organizational blueprint, expert implementation support,…

Don't take our word for it.
Take theirs.

​​“With Dalton, we gained very deep insights into the different parts of our sales process. It became very clear that one part (Consider)  was not functioning well. We addressed this issue using Dalton’s suggestions, and since then, we have seen a tremendously positive impact on our sales figures.”

Jim Casteele, Chief Consumer Officer Proximus
​“Dalton gave us a clear view of how customers experience our online services, from order to delivery. The benchmark revealed where complexity caused friction, and the concrete action plan helped us fix exactly those points. Since then, satisfaction scores have risen, and interactions feel smoother and more effortless.”

Pascal De Greef, Chief Executive Officer Comeos